General Policy
Welcome to Embellished LA!
Our commitment is to provide you with high-quality, customized apparel solutions designed to meet the unique needs of your brand. To ensure a smooth and satisfying experience, we’ve established the following policies:
Order and Production Policy
Placing Orders: Orders can be placed through our website or by contacting our customer service team. Detailed specifications and requirements should be provided at the time of order to ensure your product meets your expectations.
Production Timeline: Our standard production timeline is outlined on our website. Expedited production may be available for an additional fee, subject to our current workload and material availability.
Changes to Orders: Once an order is confirmed, changes may be limited and subject to additional costs. We strive to accommodate reasonable adjustments but cannot guarantee changes can be made once production has commenced.
Refund Policy
Before Production: We understand plans can change. As long as your order has not begun production, refunds are completely acceptable. To cancel your order and request a refund, please contact our customer service team with your order details.
After Production Begins: Due to the customized nature of our products, once production has begun, we cannot offer a refund. We encourage you to review your order carefully before it enters the production stage.
Shipping and Delivery
Shipping Methods: We offer various shipping options to meet your needs. Shipping costs are calculated based on the delivery method, weight, and destination of your order.
Delivery Times: Estimated delivery times are provided when your order is placed. While we strive to meet these timelines, delays may occur due to factors beyond our control.
